Barefoot's whitepaper on transforming customer experience in community and regional banking outlines key strategies to foster loyalty - including digital transformation and personalization. It emphasizes adapting to technological advancements and prioritizing customer-centric cultures. By investing in understanding the customer journey and choosing the right partners, banks can turn challenges into successes and cultivate loyal customers.
Chicago credit union Evergreen Bank Group struggled with high support volume for CDs and loans. Barefoot Solutions utilized Narmi's Function technology and Jack Henry SilverLake core to create CD management dashboards comparable to global leaders like Goldman Sachs. This empowered Evergreen's customers to efficiently manage their accounts, leading to a notable decrease in support volume.
First Internet Bank sought to enhance its Fintech platform (Narmi) to enable customers to optimize savings by allocating funds between accounts. Barefoot crafted a seamless plugin, facilitating effective "sweeps" management. This solution not only streamlined financial processes but also enhanced the banking experience, aligning with First Internet Bank's commitment to advanced features and customer satisfaction.